Privacy Policy

1. Introduction

KRUZEY (“we”, “our”, “us”) operates the website www.kruzey.com.au. We are committed to protecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

2. Age Restriction

3. Information We Collect

3.1 Information You Provide to Us

We collect information you provide directly to us, such as when you:

• Subscribe to our racing tips or newsletters
• Fill out forms on our website
• Contact us via email
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number (for SMS services)
• Communication preferences
• Any other information you choose to provide

3.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages viewed and time spent on pages
• Referring website
• Date and time of visit
• Click-through rates on affiliate links

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us:

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

4. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Send racing tips and betting information (with your consent)
• Respond to your inquiries and provide customer support
• Analyze website usage and improve user experience
• Track affiliate referrals to betting partners
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraud and maintain security

5. Legal Basis for Processing

We process your personal information based on:

• Consent: For marketing communications and non-essential cookies
• Legitimate interests: For website analytics and improving our services
• Legal obligations: To comply with applicable laws
• Contract: To provide services you’ve requested

6. Information Sharing and Disclosure

6.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website and providing services, including:

• Web hosting providers
• Email service providers (Campaign Monitor)
• Analytics providers (Google Analytics)
• SMS service providers

6.2 Affiliate Partners

When you click on links to betting sites, we may share non-personally identifiable information with our affiliate partners to track referrals. This includes:

• Referral source and time
• Device and browser type
• Click ID (anonymous identifier)

We do NOT share your personal information (name, email, phone) with betting sites unless you provide it to them directly.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders or subpoenas
• Law enforcement requests
• Regulatory investigations

6.4 Business Transfers

If KRUZEY is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

7. Marketing Communications

8. Your Rights and Choices

Under Australian privacy law, you have the right to:

8.1 Access Your Information

Request a copy of the personal information we hold about you.

8.2 Correct Your Information

Request correction of any inaccurate or incomplete information.

8.3 Delete Your Information

Request deletion of your personal information, subject to legal requirements.

8.4 Object to Processing

Object to our processing of your information for direct marketing.

8.5 Data Portability

Request your information in a structured, commonly used format.

8.6 Withdraw Consent

Withdraw consent for processing where we rely on consent as the legal basis.

To exercise any of these rights, please contact us at admin@kruzey.com.au. We may charge a reasonable administrative fee for repetitive or manifestly unfounded requests.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure hosting infrastructure
• Regular security assessments
• Limited access to personal information by employees
• Regular security training for staff

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to you, we will:

• Notify affected individuals as soon as practicable
• Report to the Office of the Australian Information Commissioner (OAIC) as required
• Take immediate steps to contain and remediate the breach

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Marketing lists: Until you unsubscribe, plus 2 years for legal compliance
• Website analytics: 26 months
• Customer service records: 7 years
• Legal records: As required by law

12. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including:

• United States (hosting and analytics services)
• European Union (email services)
• Countries where our affiliate partners operate

We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

13. Third-Party Links

Our website contains links to third-party betting sites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the “Last Updated” date
• Sending an email to registered users (for significant changes)

15. Complaints

If you have concerns about how we handle your personal information, please contact us first at admin@kruzey.com.au. We take all complaints seriously and will respond within 30 days.

If you’re not satisfied with our response, you can lodge a complaint with:

16. Contact Information

For any questions about this Privacy Policy or our privacy practices, please contact us at: